After purchasing a few downloadable items, our customers are only able to download a maximum of 2. After 2 have been downloaded, it won’t allow them to download any more, nor the ones that they already successfully downloaded.
The error being thrown is: “Access Denied to Downloadable”
- The download limit for all items is set to 3
- We’ve tested this ourselves, buying 4 items at a time and then only being able to download 2. Once 2 downloads have been triggered, all remaining attempts yield the same error.
- Have tried this with new customer accounts and old
- Have tried resetting browser completely to ensure cookies/caches/sessions aren’t the culprit
Have only been able to find one other thread with this similar error and it was for a much older version of Foxee.
Any ideas here? Thanks in advance!